Testimonials

We value your feedback
At WINDELS MarketPlace we are committed to the delivery of excellence by adhering to the highest customer service standards. Whether you are providing feedback, paying a compliment or making a complaint, your input is the key to improving our products and services. Providing your feedback to us Your feedback helps us maintain a high standard of service and ensures that our products and services match your needs. If you would like to provide some feedback or make a suggestion about how we can improve our service, please let us know. Paying a compliment If you have received exceptional service from our staff we would like to hear from you. Our staff members appreciate receiving positive feedback from their customers. Making a complaint If you have encountered a problem with our service, or if you have any concerns about a procedure or compliance issue, we would like to hear from you. We will investigate the complaint, answer your questions and do everything we can to regain your confidence in us. WINDELS MarketPlace has established a process for dealing with customer complaints that satisfies our obligations under the relevant legislation. You can tell us about your concerns either by e-mail or form below as this helps to reduce the risk of misinterpretation or misunderstanding from our
end.

To help us assist you with your concerns, we ask that you

1. Gather all the supporting documents relevant to the complaint
2. Think about the questions you would like us to answer
3. think about the questions you would like us to answer

Once received, we will designate the relevant Complaint Resolution Officer or
Senior Manager, who will

1. Gather information to investigate your complaint and identify the possible
   cause
2. Consider the most effective course of resolution
3. communicate and discuss our findings with you and agree to a plan of action

If a resolution cannot be reached, refer you to the relevant external dispute resolution scheme.
Contact us You may contact us to provide feedback, pay a compliment or make a complaint, in any of the following ways.

1. By sending an e-mail or use the form below to WINDELS MarketPlace support

We would like to assure you that at WINDELS MarketPlace all matters are dealt with seriously and in a confidential manner. Dispute Resolution We expect that our front line customer service staff and managers will completely resolve the issues you raise. If, despite our best efforts, you believe your complaint has not been satisfactorily dealt with, you may wish to contact an External Dispute Resolution Scheme. These schemes may be able to assist you to resolve your complaint, but only after you have made use of our internal complaints handling process